Amy Maddox: Allstate Insurance

Jennifer Goodwill

Jennifer Goodwill has been a cornerstone of our team for over 23 years, joining us on the very day we opened our doors. With a lifelong career in the insurance industry, she brings a depth of knowledge and experience that is truly unmatched. As a born and raised Texan and a graduate of Texas A&M University, Jennifer combines her strong deep Texas roots with a genuine passion for helping others. She is known not only for her experience, but for her heartfelt, empathetic approach—always taking the time to guide customers toward the best possible decisions for their unique needs. Jennifer works closely with mortgage professionals and realtors, playing an important role in helping individuals and families achieve the dream of homeownership. She takes pride in making the insurance process clear, supportive, and stress-free. Outside of work, Jennifer is celebrating 25 years of marriage with her husband and is embracing a new chapter as an empty nester, with both of her children now in college. Simply put, Jennifer is someone you can trust—deeply knowledgeable, genuinely caring, and fully committed to the people she serves.

Education: Communications Degree from Texas A&M University

Olivia Ingle

Olivia Ingle has been a valued member of our agency for 16 years, bringing with her a lifelong career in the insurance industry and a deep commitment to helping others. Her experience, combined with her genuine care for people, makes her an essential part of our team. As a busy mom of three—one in college, one in middle school, and one in elementary—Olivia understands firsthand the importance of protecting what matters most. She and her husband stay actively involved in their kids’ activities and enjoy participating in adult sports leagues, embracing a full and energetic family life. They also love entertaining and spending quality time with their extended family. Olivia is known for her heart of gold and her unwavering dedication to doing what’s right for customers. She works tirelessly to help people save money while helping see that they have the best possible coverage for their needs. Her focus on customer satisfaction is evident in everything she does. It’s no surprise that Olivia consistently receives the most customer reviews each month—her ability to connect with people and truly make a difference leaves a lasting impression. Customers don’t just appreciate her work—they genuinely love to sing her praises.

Paola Mendoza

Paola Mendoza has been a dedicated member of our team for 18 years, bringing with her a lifelong career in the insurance industry and a deep passion for helping others through every stage of life. Paola and her husband, Carlos, are proud parents of two sons—one graduating from college and one in high school. Much of their time is spent cheering on their youngest at baseball games and enjoying outings together, including trips to watch the Texas Rangers. Paola embraces life fully, finding joy in both everyday moments and meaningful family experiences. In her role, Paola supports customers through some of life’s most challenging and important moments—from navigating unexpected claims to helping families save money and make confident, life-changing coverage decisions. Her empathy, compassion, and patience truly set her apart. Paola has a unique ability to make every customer feel seen, heard, and valued. Her genuine care and steady guidance leave a lasting impression, making her not just a trusted insurance professional, but a meaningful part of the lives she touches every day.

Our office team

We want to help with your insurance needs and make the experience something you will remember as being so wonderful that you tell all your friends and family about us!

Makenzie Shockey

Makenzie is trusted insurance professional with over six years of experience helping individuals and families protect what matters most. Born and raised in Texas, she proudly serves her community from her home in Liberty Hill, where she lives with her husband, two boys and daughter. Makenzie’s approach to insurance is rooted in genuine care and connection. She understands that every customer’s situation is unique, and she takes the time to listen, inform, and guide them toward the best coverage decision for their needs. Customers appreciate not only her knowledge, but the warmth and sincerity she brings to every interaction. Outside of work, Makenzie enjoys spending quality time with her family, especially on their ranch—embracing the values of hard work, faith, and togetherness that shape both her personal life and professional mission. With a passion for serving others, Makenzie is committed to making every client feel valued, supported, and confident delivering an experience defined by trust, compassion, and grace.

Services: Insurance Personal Lines

Michael Diaz

Michael has been in the insurance industry for nearly 20 years and has a passion for helping people protect what matters most. For him, it’s more than a career. It’s about making a difference in people’s lives. He is a proud father of 3 and family is his greatest priority. Most of his free time is spent with family and he likes to stay active by going to the gym. He also enjoys playing golf and basketball with his son. He's a big fan of sports, music, movies and comics, which keep life fun and creative. He will take excellent care of your insurance needs, offering solutions that fit your budget and help provide the protection you need.